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502 Stevens Avenue, Portland, Maine 04103, United States
FREQUENTLY ASKED QUESTIONS
SHOPPING AT DARBY JONES
We are a small (owner operated) business, located in Portland Maine. Our product focus is on small makers, be they local artists from Maine or elsewhere in the united states. Fun-fact; 98% of the brands we carry are women owned. We also offer Fair Trade products, as well as a selection of nationally / internationally recognized brands and chocolate, biscuits, crisps etc imported from Ireland and the United Kingdom. We offer custom options, and specialize in creating custom gift basket / gift box / care package gifts for individuals, corporate gifting and also for specific professional gifting occasions, such as; Home Closing Gifts for Realtor / Mortgage Broker clients.
We carefully curate every single item in-store / online and especially love to share details with you about the artist / maker / brand as we believe it is important to feel a connection to the items you choose for yourself, or to gift to loved ones.
RETURN POLICY
We are so very appreciative of your business. Thank you for shopping small business with us! We trust you'll love the item(s) you've chosen. If not, we're absolutely happy to facilitate an exchange for alternative goods, issue a refund either to original payment form or if preferred, in the form of store credit (Darby Jones Gift Card) according to the following policy.
Return within 10 business days of original purchase:
- Credit Card Refund: funds are refunded to the credit card of original purchase within 10 business days of purchase.
- Debit Card Refund: funds are refunded in cash form within 10 business days. If the full amount of cash is not available on-hand to completely refund the total return amount, we will happily refund the max cash available on-hand and issue a business check immediately for the potential difference.
Return within 11-30 days of original purchase:
- Store credit (Darby Jones Gift Card). Gift cards do not expire but should be treated like cash. We are unable to process payment by gift card if the gift card has been misplaced.
Please note:
Respectfully we ask that eligible items be in original condition (unworn / unused / unopened) with all packaging and / or tags intact, accompanied by original receipt/gift receipt.
The following items are ineligible for return or exchange:
customized goods, special order goods (not typically offered in-store or online), Face Masks & Darby Jones Gift Cards.
Online Exchange / Return: just as in-store, online purchases are eligible for exchange / return within 10 days of receipt of goods (or 11-30 days receipt of goods for store credit). Shipping of return items(s) is at expense of customer initiating return.
FREE IN-STORE | CURBSIDE PICK-UP & LOCAL DELIVERY
We offer in-store (and curbside) pick-up in addition to free local delivery within a five mile radius of our business address. We do our absolute best to process (and deliver) in a timely manner. Please note, "we" is currently one person who when necessary enlists the help of family members during high volume business times. Usually, local delivery occurs outside of store hours.
We are fully committed to ensuring your experience in shopping with Darby Jones is top notch, and in turn appreciate your patience and understanding in advance if delays happen to occur.
- We offer complimentary gift wrap. Remember to select this option for each item before adding to your shopping cart. If there are items that should be grouped together, or you'd like to include a personal note, please make details within special instructions at checkout.
- If we are delivering to you locally (or to the home of a loved one), please include any pertinent information such as whether it is a surprise, preferred delivery time, or if there are any specifics we should be aware of for accurate delivery (example: multi family home / apartment).
SHIPPING
We carefully package and ship purchases within the United States, via USPS / UPS. Generally shipments are processed with 72 hours, although there are times when due to high volume of business or back-order status of items ordered processing can be impacted. We will always communicate potential delays to you so you can stay fully informed and make any possible changes to your order accordingly.
Once a shipping label has been created, an email is sent to original purchaser 's email address (including USPS / UPS tracking info when applicable). Please note, tracking information is not available for First Class USPS. If you are awaiting a shipping confirmation email, and believe you ought to have received one don't hesitate to reach out to us at anytime.
We offer complimentary gift wrap. Remember to select this option for each item before adding to your shopping cart. If there are items that should be grouped together, or you'd like to include a personal note, please make details within special instructions at checkout.
Please note: due to the extremely high volume of online orders (thank you!) combined with a nationwide shipping delay, December shipments continue to experience delivery delays. Unfortunately delivery times are beyond our control. Rest assured we are monitoring tracking information for outstanding orders closely and apologize for possible inconvenience or disappointment.
If you have any concerns or questions please contact us at any time, and again, thank you for shopping small business with Darby Jones.