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Portland, Maine, United States
FREQUENTLY ASKED QUESTIONS
SHOPPING AT DARBY JONES
We are a small online business, located in Portland Maine. We opened our inaugural brick and mortar shop just off the peninsula in Deering Center, Portland in 2018, and in June 2023 after five fabulous years on Stevens Ave we hugged and said "see you soon".
Curated gifts with a focus on independent makers, be they local artists or from elsewhere, we also create our own Darby Jones Jewelry and work with makers (the very best in the business) to create special items just for you, under the Darby Jones label. Fun-fact; 98% of the brands we carry are women owned. We also offer Fair Trade products, as well as a selection of internationally recognized brands and goodies such as chocolate, biscuits, crisps etc imported from Ireland and the U.K.
We offer customizable options, and specialize in creating custom gift basket / gift box / care package gifts for individuals, wedding favors, corporate gifting and for specific professional gifting occasions, such as; Home Closing Gifts for Realtor / Mortgage Broker clients.
We carefully curate every single item and especially love to share details with you about the artist / maker / brand we have chosen to invest in as we believe it is important to feel a connection to the items you choose for yourself, or to gift to loved ones.
RETURN POLICY
We are so very appreciative of your business. Thank you for shopping 'small business' with us!
All purchases are considered final sale at this time.
SHIPPING
We carefully package and ship within the United States, via USPS / UPS. Generally shipments are processed with 72 hours, although there are times when due to high volume of business or back-order status of items, online order processing can be impacted. We will always communicate potential delays to you so you can stay fully informed and make any possible changes to your order accordingly.
Once a shipping label has been created, an email is sent to original purchaser 's email address (including USPS / UPS tracking info when applicable). If you are awaiting a shipping confirmation email, and believe you ought to have received one don't hesitate to reach out to us at anytime.
We offer complimentary gift wrap. If there are items within your order that should be grouped together, or you'd like to include a personal note, please make note of those details within special instructions at checkout.
If you have any concerns or questions please contact us at any time, and again, thank you for shopping small business with Darby Jones.